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Your privacy is core to how we operate

We built our privacy policy around Indonesia's account holders. When you open your account with us, your data—from your deposit via DANA, OVO, GoPay or QRIS to your…

Encryption on all transactionsClear data retention rulesYour access & deletion rights

Explore the Lobby Read FAQ

What we collect and why

royal panda Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register with royal panda, we collect information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, email, phone number, date of birth and payment details. We also collect information about how you use our

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platform—which games you open, your betting history, and your login patterns. We use this data to prevent fraud, meet local legal requirements where local law permits, and improve your experience. Your data stays encrypted in transit and at rest. We do not sell your personal information
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to third parties; we share it only with payment processors like DANA, OVO, GoPay and QRIS operators to complete your transactions, and with our support and security teams.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy questions? Contact us directly

Our support team handles privacy requests during Indonesia business hours. Submit a data access request, deletion request or privacy concern through any of these channels.

Live Chat Open the chat widget in your account lobby. Available Monday–Friday, 08:00–22:00 Indonesia time. Ask about data access, cookie settings or account deletion.

Email Support Send privacy-related questions to our data team. Include your account email and a description of your request. We respond within 48 hours on business days.

Account Settings Visit Settings > Privacy & Data in your account dashboard to view your stored data, download your activity history, or request account closure.

DATA & SECURITY

How we keep your information safe

Royal panda uses industry-standard encryption (TLS 1.2+) to protect all data in transit from your device to our servers. We store sensitive information—payment details, identity verification documents—in encrypted databases with restricted access.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS, as well as game activity and withdrawals, travel over encrypted connections. We audit this quarterly.

Account Verification

We verify your identity at registration using your national ID number and phone. This prevents fraud and unauthorised access to your wallet.

Cookie Consent

We use cookies for login sessions, game preferences and analytics. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Data Retention

We keep transaction records for seven years to comply with local financial regulations. Account details and game history are deleted 30 days after account closure.

Third-Party Access

We share data only with payment operators (DANA, OVO, GoPay, QRIS), fraud prevention services, and legal authorities where local law permits. No marketing partner access.

Your Rights

You can request access to your data, correction of inaccuracies, or deletion. Contact our team through Settings > Privacy & Data or live chat to exercise these rights.

Privacy & data protection FAQ

Real questions from Indonesia account holders about how we handle privacy.

Yes. Go to Settings > Privacy & Data in your account and select 'Download My Data'. We compile your account profile, transaction history, game activity and any documents you uploaded. The file arrives within 24 hours via email. This is your data; you own it.

We delete personal payment details (DANA, OVO, GoPay, QRIS account numbers, card digits) immediately when you close your account. Transaction records for those payments are kept for seven years to meet legal requirements, but your raw payment method is not retained.

We do not sell your data to marketers. We use your email only to notify you about account security, withdrawals, or promotions you've opted into. You can disable promotional emails in Settings > Notifications at any time. No third-party marketing access.

Where local law permits, a change in ownership does not automatically change how we use your data. We notify you of any material policy change and give you 30 days to request data deletion or account closure. Your privacy commitments follow the account.

Yes. Chats with our support team are encrypted and stored securely. We do not use your chat history for marketing. Conversations are kept for 12 months for support quality and dispute resolution, then deleted.

Yes. Open Settings > Privacy & Data and select 'Close Account & Delete Data'. We delete your profile, game history and personal information within 30 days, keeping only transaction records required by law for seven years.

We use TLS 1.2+ encryption on all connections, two-factor authentication for account login, hashed passwords and regular security audits. Payment data is tokenised (never stored as plain card or wallet numbers). Report any suspicious activity via live chat immediately.

Your privacy is core to how we operate

Privacy questions? Contact us directly

How we keep your information safe

Encryption Standard

Account Verification

Cookie Consent

Data Retention

Third-Party Access

Your Rights

Privacy & data protection FAQ

01 Can I download a copy of all my data?

02 How long do you keep my payment information after I close my account?

03 Do you use my data for marketing?

04 What happens to my data if royal panda is acquired or changes ownership?

05 Is my live chat support conversation private?

06 Can I request deletion of my account and all my data?

07 How do you protect my data from hackers?

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